Customer service is an integral component of any business, and it’s important that you provide your customers with the highest level of support. Implementing a CRM system can help you improve customer interactions through tools that allow for experience management, personalization, social media interactions and more.
Advisory services
Rely on our CRM Roadmap and Process Design to make sure your call center and customer service processes follow best practices and are automated by Salesforce Service Cloud capabilities.
Implementation
Complete your implementation with help from our experienced team, who deliver repeatable processes with predictable outcomes.
Change management
Increase the success of your new processes by improving user acceptance and utilization with our change management services.
How do you measure against these top 10 service capabilities?
Do you rank each agent based on performance and provide direct feedback to improve competency?
Are tools such as Facebook and Twitter fully integrated into your customer service queue?
Are all service channels customized to customer desires?
Are you developing intake processes tied to specific customer tiers?
Do you have the right SLAs and do you meet those SLAs?
Do you provide personalized offers to each customer based on profile and history?
Are specific mechanisms in place to capture best-in-class customer care?
Do you automatically gather feedback on every case closed to improve processes?
Are you predicting where problems will occur and solving them before trouble tickets appear?
Do you share information with sales and marketing to better achieve all customer-facing goals?
Learn how a cloud CRM program, like Salesforce Service Cloud, can help improve customer service effectiveness by contacting Ennovative to discuss your specific requirements and goals.